Preguntas? Comencemos aquí.

Can I upgrade from the free Starter plan?

Absolutely! You can upgrade anytime from the My Account tab of the Admin Console.

1. Enter Admin Console
2. Click the "My Account" button
3. Select preferred plan

Can I downgrade from the Premium or Pro plans?

Yes you can. Your subsequent month will be billed at the revised subscription fee. Your oldest content will be deleted, leaving your newest content up to the tiers of the selected plan.

What credit cards are accepted?

We accept all major credit cards, including: American Express Visa Mastercard

Does Qualee offer customised plans?

Yes. For user volumes larger than 100 we would be pleased to customise a plan that best suits your organisation's requirements. Please contact us.

Do you have a referral program?

Yes we do. We greatly appreciate support in spreading the word on Qualee. For more details, please visit our Referral Program page.

Does Qualee offer a white label option?

Yes we do. Qualified organisations looking to deliver their own application from the app stores with the capabilities of Qualee can use a customised white label version of Qualee. Qualee can also continue to provide on-going support and maintenance of white labelled instances. Contact us to share your requirements.

Do you have an option for charity organisations?

Yes we do. For charity organisations of aligned values with Qualee, we offer a free subscription to our Pro plan.
To learn more about the organisations we support directly, please visit our CSR page.

Does Qualee store credit card details?

No we do not. Qualee uses Stripe for all credit card processing. All credit card details are encrypted within Stripe only and not available to Qualee at any time.

Why do I need credit card details for the Starter (free) Plan?

The Qualee Console allows you to upgrade at any time and to preserve existing content we need to connect the account with a payment option.

Do you offer a product demo?

Yes, we offer free previews of both the Qualee Console and Qualee App. You may: 1. sign-up for the Starter Plan to review the Qualee Console 2. download the Qualee App for either iOS or Android and use the 'View Demo' option at the login screen

Is Two Factor Authentication (2FA) available?

Yes. We use Google Authenticator for 2FA and can be enabled via the Admin Console in My Account.

Do I need to install any Qualee software?

No. Qualee is a complete Cloud-enabled software-as-a-service solution that is compatible with all major web browsers.

Are messages saved in the Console?

Messages will be saved according to the administrator's preferred data purging policy.

Does the Qualee Console have a status page?

Yes it does. Please visit and subscribe here to be notified of the Console's availability and any scheduled maintenance.

What languages does the Console support?

The Qualee Console can easily be switched to any of the following languages:

1. English
2. Spanish
3. Chinese (simplified) 4. Dutch 5. French 6. German 7. Hindi 8. Indonesian Bahasa 9. Japanese 10. Korean 11. Malay 12. Russian 13. Thai 14. Vietnamese Need another language? Contact us and we'll get it added for you.

How many steps can be added to a Journey?

The maximum number of journey steps is 12.

Can mobile app users send messages to each other?

No. Mobile app users can only message with administrators of Qualee who have access to the Qualee Console.

What happens once a new joiner completes their onboarding Journey?

After completing the assigned Journey on the Qualee App, the default view within the app will change to the Tile Dashboard. The Tile Dashboard provides easy access to: - Journey (for re-review) - Messages - Actions - Library - Profile - Events

Does Qualee support off-boarding?

Absolutely. Qualee's fully customisable journeys can be easily created by your organisation to support onboarding, learning, engagement and off-boarding. Any journey can incorporate any of the Qualee features, such as quizzes, surveys, content sharing, content capture and content routing.

What languages does the Qualee App support?

Qualee's App menu is available in the following languages and can be user selected from the Settings tab. 1. English 2. Hindi 3. Tamil 4. Traditional Chinese 5. Simplified Chinese 6. Filipino 7. Korean 8. Vietnamese 9. Malay 10. Thai 11. Japanese 12. Bahasa Indonesia 13. German 14. Dutch 15. French 16. Spanish We'll be adding even more in future releases!

Can I change the default logo in the Qualee App?

Yes you can! Premium and Pro plans support customisable in-menu logos that can be easily uploaded via the Admin Console.

Is content on the Qualee App secure?

Absolutely. We use the latest in mobile app encryption protocols and can take advantage of devices' security hardware, such as face and fingerprint detection. Additionally, administrators can choose wheather published content can be downloaded from within the Qualee App, or only be made available within the app.

Have more questions?

No problem. Our support team is available 24/5, Monday to Friday to assist you. Simply sign up for a plan and use the support link from the Qualee Console and we'll have you up and running in no time.

Is the Qualee App free?

Absolutely. Your selected Qualee subscription plan will determine how many users can simultaneously use Qualee, however there is no limit to the number of users that can install the Qualee app. Go ahead, try it out! Apple App Store Google Play Store

Does Qualee have peer-to-peer messaging?

No. Most organisations already have employee-to-employee chat tools and Qualee is not designed to replace those. The messaging feature in Qualee allows for chat-style messaging between a mobile app user and Qualee administrators only. All chat messages are encrypted and Qualee also support anonymous messaging with a simple toggle switch.

What is the max video size I can upload?

You can add vidoes up to 1GB in size.

Can Qualee connect to other applications?

Yes, Qualee provides an API solution that allows for automated user creation and programmatic content transfer from Qualee to other API compatible systems. See more details here.

What media files does the Qualee Library support?

The Qualee Library supports: .pdf .mov .avi .mpeg .mp4 .mp3

Can the design of the Qualee App be customised?

Yes. Background and font colours, logos, icons and header images can all be simply customised via the Qualee Console to match your organisation's branding. Free images for use within Qualee are available here.

Can users be bulk uploaded?

Yes, premium plans are able to bulk upload users. Qualee's API access also allows for automated user creation. Learn more.

Can Qualee help with design and content?

Absolutely. We have profressional HR consultants and graphic designers that can help you design and deliver world-class onboarding and engagement experiences. Contact us to share your requirements.

Is Qualee environmentally and socially responsible?

Absolutely. Everyone at Qualee is conscious about our social and environmental impact and opportunities. We are proud to support organisations of aligned values and our operations are 100% carbon offset. Please visit our Social Responsibility page to learn more.

Is user data on Qualee secure?

Yes it is. We use the latest in coding and encryption technology to secure data in three states: at rest, in transit and in use. User data is tied with user accounts and once a user account is deleted, all associated data is deleted from the Qualee platform.