Putting your effort into creating a good onboarding process is an excellent idea, but we are fairly certain that your first version of this process isn’t as effective as it could be. This doesn’t mean that you have to give up on it, but rather than you should tweak it over time. The question is, how do you know what exactly you should tweak?
And the answer is simple: start conversations with your new hires and ask them for valuable feedback on your onboarding process. Keep reading as we go through 37 questions to ask new hires during five different stages of the onboarding timeline.
After They Sign the Offer Letter
Your employer/employee relationship officially begins once your new hire signs their offer letter, and that pre-boarding period represents your first opportunity to get feedback.
The new hire hasn’t started working for you yet, so you won’t exactly be asking questions about their experience at the job. Rather, you should focus on your hiring process, by sending out an anonymous new hire survey including questions like:
“Was it easy to apply for this job?”
“What did you think of the level of communication after you applied?”
“What is your opinion on our recruiters?”
“What is your opinion on our interviewers?”
“What did you think of our interview process?”
“Were we helpful in clarifying your doubts?”
“Did we make you feel excited about your first day of work?”
“Is there anything we can improve about our recruiting and/or interviewing process?”
The pre-boarding questionnaire can also include questions about the employee’s expectations, as the answers will serve as a guiding point for yourself to provide them with the best experience you can:
“What are you most excited about in your new role?”
“What do you feel nervous about?”
After Their First Day
The first day at a new job can be nerve-racking and it’s crucial that you make new hires feel comfortable and confident. The questions you should ask after an employee’s first day are precisely about that:
“How did your first day go?”
“Did you feel well oriented and integrated?”
“Is there anything you want to ask us?”
“Could we have done anything more to make you feel comfortable?”
💡Pro tip: Don’t ask too many questions. Your employee is probably still processing the first day of their new professional venture, and you want to give them time and space to do so.
After Their First Week
After one week, your new employee has had some time to meet their coworkers and experience the way a typical day in your company goes, so you can be a bit more specific in your employee questionnaire.
These questions are all about the first impressions and how they compare to their initial expectations:
“What was your first impression of your team leader?”
“What was your first impression of your coworkers?”
“What was your first impression of the company’s CEO?”
“What do you think about the workplace environment?”
“Do you feel welcome in the company?”
“Have all your questions been answered so far?”
“How does your experience so far compare to your expectations?”
After Their First Month
During their first month, your new hires will have more and more responsibilities in your team, and they will also have the opportunity to become closer with their coworkers. As such, your questions should focus on how happy and productive they feel in their position:
“Do your current responsibilities match what you were expecting?”
“Do you feel motivated and fulfilled at work?”
“Did you have access to everything you needed for your job?”
“Is there any specific training you feel like you need?”
“Did we meet your expectations for your first month?”
It is also a good idea to ask how well they have settled in with the team, not only professionally but also socially:
“Did you get along with your team members?”
“Do you feel socially integrated?”
“Do you feel like you work in an inclusive place?”
“Did you experience any conflict?”
“Do you know where to go if you have any issues?”
After Their Third Month
Three months in, your employees should be completely settled in, but that doesn't mean you don’t have to check in on them to make sure they continue to be satisfied with their experience. A few questions you should ask on this milestone are:
“Do you see yourself working here long term?”
“Is there any training you feel like you need?”
“Do your manager and coworkers communicate well with you?”
“What did you think of our onboarding process?”
“Do you feel like you fit in?”
“What can we do to help develop your career?”
We know what you might be thinking right now. “These are a lot of Q&As to keep up with”. While that is true, it’s only by requesting feedback that you can continuously improve your hiring and onboarding processes. The good news is, Qualee can help you ask all these questions (and more!) to your new hires, thanks to our powerful Survey feature!
Asking the right questions will show your employees that you care about their happiness at work, while also helping you improve everything that needs improvement, so there’s no reason why you shouldn’t do it. Try our Free Starter Plan today!